Refund and Returns Policy

Effective Date: January 4, 2025

At instantrapic, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, this policy outlines the terms and conditions for returns, refunds, and exchanges.

Contact Information

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days of delivery.

  • The item must be unused, in its original condition, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

  • Custom-made or personalized furniture.

  • Items marked as “Final Sale” or “Non-Refundable.”

  • Damaged items caused by misuse or negligence.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@instantrapic.net or call (256) 852-2628 to request a Return Merchandise Authorization (RMA) number.

  2. Prepare the Item: Securely pack the item in its original packaging with all accessories, manuals, and components included.

  3. Ship the Item: Use a reliable shipping method with tracking. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

  4. Inspection and Processing: Once we receive the item, it will be inspected to ensure compliance with our return policy. Refunds or exchanges will be processed within 7-10 business days.

3. Refund Policy

  • Refunds will be issued to the original payment method used during purchase.

  • If the original payment method is unavailable, store credit will be issued instead.

  • Refunds may take 5-10 business days to appear in your account, depending on your financial institution.

4. Exchanges

  • Exchanges are subject to item availability.

  • If the desired item is unavailable, you may choose a refund or store credit.

5. Defective or Damaged Items

If your item arrives defective or damaged:

  1. Report the Issue: Contact us within 7 days of delivery with a description and photographic evidence of the damage.

  2. Resolution Options: We will provide a replacement, repair, or refund depending on the severity of the defect.

  3. Return Shipping: For defective or damaged items, we will cover return shipping costs.

6. Cancellations

  • Orders may be canceled for a full refund if the cancellation request is made before the order is shipped.

  • Once the order is shipped, the standard return policy applies.

7. Restocking Fee

  • A restocking fee of up to 20% may apply to returns that do not meet the above conditions or are initiated after 30 days.

  • Restocking fees are not applicable to defective or damaged items.

8. Final Sale Items

Items marked as “Final Sale” or “Non-Refundable” are not eligible for returns or exchanges unless defective or damaged upon delivery.

9. Changes to the Policy

We reserve the right to update or modify this policy at any time. Changes will be effective upon posting on our website. Please review this policy periodically for updates.